Privacy Policy

Effective Date: 13/05/2025

At Bau Boa, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information when you visit our website or make a purchase.

---

1. Who We Are

Bau Boa is a UK-based business selling orthopedic dog beds.
If you have any questions about this Privacy Policy, please contact us at:
📧 [email protected]

---

2. What Personal Data We Collect

We may collect and process the following data:

• Personal information: name, email address, phone number, billing and shipping address

• Order details: items purchased, payment method (we do not store card details)

• Technical data: IP address, browser type, device type, and browsing behavior on our site

• Communication data: messages or emails sent to us

---

3. How We Use Your Data

We use your data to:

• Process and fulfill your orders

• Send order confirmations and shipping updates

• Respond to customer inquiries

• Improve our website and shopping experience

• Comply with legal obligations

We do not sell your data to third parties.

---

4. Third-Party Services

We may share your data with trusted third parties who help us operate our business, such as:

• Payment providers (e.g., Stripe, PayPal)

• Shipping couriers (e.g., Royal Mail, Evri)

• Analytics services (e.g., Google Analytics)

These providers are only given the data necessary to perform their services and are contractually obligated to protect it.

---

5. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes we collected it for, including accounting, legal, or tax purposes.

---

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, email us at [email protected].

---

7. Cookies

We use cookies to enhance your browsing experience and collect anonymous usage data. You can control cookie settings through your browser.

---

8. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page.