Terms & Conditions

 

Effective Date: 13/05/2025

Welcome to Bau Boa. By using our website (bauboadog.com) and placing an order, you agree to the terms set out below. Please read them carefully before making a purchase.

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1. About Us

Bau Boa is a UK-based online store specialising in orthopedic dog beds.

If you have any questions, contact us at:
📧 [email protected]

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2. Use of the Website

By accessing this site, you confirm that:

• You are at least 18 years old

• You will not use the site for unlawful purposes

• All personal and payment information provided is accurate

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3. Product Information

We aim to describe and display our products as accurately as possible. However, slight variations in color or sizing may occur due to screen settings or manual measurement.

All prices are listed in GBP (£) and include VAT where applicable.

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4. Orders & Payments

When you place an order, you will receive a confirmation email. This does not mean your order has been accepted. We reserve the right to cancel or refuse any order for any reason, including stock issues or suspicious activity.

Accepted payment methods: Credit/Debit Card, PayPal, Stripe

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5. Shipping

Please refer to our Shipping Policy for full details.
We aim to dispatch orders within the stated time frame. However, delays caused by couriers or external factors are outside our control.

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6. Returns & Refunds

Returns are accepted only if the vacuum-sealed packaging remains unopened, for hygiene reasons. Requests must be made within 7 days of delivery.
Customers are responsible for return shipping costs.

For full details, refer to our Refund Policy.

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7. Intellectual Property

All content on this website (text, images, logo, branding) is the property of Bau Boa and may not be copied, distributed, or used without written permission.

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8. Limitation of Liability

We are not liable for:

• Any loss of data or business interruption

• Any indirect or consequential damages

• Any delays or issues caused by third-party providers (e.g., couriers, payment platforms)

Your statutory rights as a consumer are not affected.

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9. Governing Law

These terms are governed by Scottish law. Any disputes shall be resolved in the courts of Scotland